Article 1 – Entirety
These general conditions express all the obligations of the parties. In this sense, The buyer is deemed to accept them without reservation.
The seller and the buyer agree that these general conditions govern their relationship exclusively. The Seller reserves the right to adaptably modify its general conditions. They will be applicable as soon as they put online.
If a sales condition were to be lacking, It would be considered to be governed by the uses in force in the distance selling sector whose companies have sits in France.
Article 2 – Objet
The purpose of these General Conditions is to define the rights and obligations of the parties within the framework of the online sale of goods offered by the seller to the buyer.
These conditions only concern purchases made by buyers located in France and delivered exclusively on French territory. For any delivery outside France, A message should be sent to the following address : [email protected]
Article 3 – Order
The buyer can place his order online.
So that the order is validated, The buyer will have to accept, By clicking at the place indicated, These General Conditions. He will also have to choose the address and the delivery method., and finally validate the payment method.
Any order incorporates prices and descriptions of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees below mentioned.
In some cases, in particular failure of payment, Wrong address or other problem on the buyer's account, The seller reserves the right to block the buyer's order until the problem is resolved.
For any questions relating to the follow -up of an order, The buyer must send an email to the following address : [email protected]
Article 4 – Electronic signature
The online supply of the buyer's bank card number and the final validation of the order will be proof of the buyer's agreement in accordance with the provisions of the law of the law 13 mars 2000 and will be worth :
– due to the sums due for the order form,
– signature and express sense of all operations carried out.
In the event of fraudulent use of the bank card, The buyer is invited, As soon as this use, to contact the seller by email at the following address : [email protected]
Article 5 – Order confirmation
Contractual information will be confirmed by e-mail at the latest at the time of delivery or failing that, to the address indicated by the buyer within the order form.
Article 6 – Proof of the transaction
Computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of order orders and invoices is made on a reliable and durable support that can be produced as proof.
Article 7 – Product Information
The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and shipped by the seller. They are offered within the limits of available stocks.
The products are described and presented with the greatest accuracy possible. However, if errors or omissions have been able to occur as to this presentation, the seller's responsibility could not be engaged.
Product photographs are not contractual.
Article 8 – Prix
The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.
The prices are indicated in euros. They do not take into account the delivery costs, supplement, and indicated before the validation of the order. Payment of the full price must be made when ordering. At no moment, the sums paid cannot be considered a deposit or deposits.
If one or more taxes or contributions, especially environmental, came to be created or modified, upwards as down, This change may be reflected in the sale price of products.
Article 9 – Payment method
To pay your order, The buyer has, to his choice, of all payment methods made available to it by the seller on his website. The buyer guarantees the seller that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The seller reserves the right to suspend any order management and any delivery in the event of refusal of authorization to pay by bank card on the part of the organizations officially accredited or in the event of non-payment. The seller reserves in particular the right to refuse to make a delivery or to honor an order from a buyer who would not have fully or partially set a previous order or with whom a payment dispute would be being administrated.
The general conditions of payment organizations to which the seller has recourse will prevail on these general conditions of sale and in particular on the article 9.
Article 10 – Product availability
Except in case of force majeure or during the closing periods of the online store which will clearly be announced on the home page of the site, Shipping times will be, in the limit of the available stock, Those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.
For a delivery in Metropolis France, The delay is thirty days from the day the buyer placed his order.
In the event of a delay in delivery of more than seven days, The buyer can cancel his order by sending the seller a registered letter with acknowledgment of receipt. If the delivery did not take place between sending and receiving this letter, The seller is required to reimburse all of the sums paid by the buyer including shipping costs, as soon as possible, And no later than fourteen days following the cancellation of the order by the buyer.
In the event of unavailability of the ordered product, The buyer will be informed as soon as possible by the seller by email and will be able to cancel his order. The seller will reimburse the buyer without delay, And at the latest within fourteen days of the payment of his order.
Article 11 – Delivery terms
Delivery is made only after confirmation of payment by the seller's banking organization.
The products ordered are delivered by letter followed, by Colissimo, by Mondial Relay or by independent carrier.
The products are delivered to the address indicated by the buyer on the order form, The buyer will have to ensure his accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be re -expressed at the buyer's expense. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, The delivery person will leave a notice of passage in the mailbox, which will remove the package from the place and during the time indicated
Unless package, Provençalbox and Galline SAS cannot be held responsible for the breakage caused by a carrier. In case of deteriorated package, The customer must fill out the following form and provide all requested parts : https://provencalbox.com/colis-endommage/
If at the time of delivery, the original packaging is damaged, torn, open, The buyer must then check the condition of the items. If they have been damaged, The buyer must imperatively refuse the package and note a reserve on the delivery slip (parcel refused because opened or damaged). The buyer must indicate on the delivery slip and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery slip, damaged package, broken products…).
This verification is considered to be carried out as soon as the buyer, or a person authorized by him, signed the delivery note.
The buyer must then confirm by registered mail these reservations to the carrier at the latest within two working days of receipt of the articles (s) and send a copy of this letter by simple mail to the seller at the address indicated in the legal notices of the site.
If the products need to be returned to the seller, They must be the subject of a return request to the seller within fourteen days of the delivery. Any complaint made out of this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, notice…).
Colissimo Home – sans signature
Once the package is prepared by us, It will be delivered to you within an indicative period of 48 hours, directly in your mailbox. If it is not big enough and you are absent, A passing notice will be filed allowing you to choose a new delivery date on the Internet in 6 working days or recover your package the next day 3 p.m. in the post office of your choice.
If you do not express a choice, you can then pick up your package at your local post office, within 15 days.
Colissimo Home - with signature
Once the package is prepared by us, It will be delivered to you within an indicative period of 48 hours and awarded against signature. If you are absent, A passing notice will be filed allowing you to choose a new delivery date on the Internet in 6 working days or recover your package the next day 3 p.m. in the post office of your choice.
If you do not express a choice, you can then pick up your package at your local post office, within 15 days.
Colissimo point withdrawal
With Colissimo Point withdraws you have several methods of withdrawal to the choice to recover your package
- To the post, You can choose the establishment in which you want to have delivered (Without prior delivery of your home bill) from 9 000 post offices available everywhere in mainland France.
Once the package is prepared by us, You will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and E-mail. You can then pick it up in the 10 working days. After this time, your package will be returned to us.
– in Pickup relay, you can choose one of 7500 Proximity merchants of the Pickup network, close to your home, your workplace or vacation, to which you wish to be delivered
Once the package is prepared by us, You will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and E-mail. You can then pick it up in the 10 working days. After this time, your package will be returned to us.
- in Pickup Station setpoint You can choose one of the 500 Automatic withdrawal instructions to have your package delivered. Set up on your route(gare, Metro, parking, shopping centers…) they are accessible 24/7(Except instructions subject to the timetables of merchant galleries and transport zones)
Once the package is prepared by us, You will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and E-mail. The latter will specify your withdrawal codes allowing you to remove your package during 3 working days. After this time, your package will be returned to us.
Mondial Relay
Mondial Relay will make every effort to transport parcels in an average time to 3 working days from the care for a relay point delivery® in France. In the same way, For international delivery in relay point® or at home (1era Presentation of the package), Mondial Relay will make every effort to transport parcels in an average time to 3 to 6 working days according to destinations.
In case of deterioration or not routing of a package entrusted to Mondial Relay, the general conditions of sale of the carrier will be applicable : https://www.mondialrelay.fr/envoi-de-colis/conditions-generales-de-vente/
Article 12 – Delivery errors, damaged packages
The buyer must formulate the seller the same day of delivery or at the latest within fourteen working days of delivery, Any complaint of delivery and/or non -conformity of products in kind or in quality compared to the indications appearing on the order form. Any complaint made beyond this period will be rejected
The complaint may be made, the buyer's choice by email at the following address : https://provencalbox.com/colis-endommage/
Any complaint not made in the rules defined above and within the time limits may not be taken into account and will release the seller from any responsibility vis-à-vis the buyer.
Upon receipt of the complaint, The seller will assign an exchange number of the product (s)(s) concerned(s) and will communicate it by email to the buyer. The exchange of a product can only take place after the allocation of the exchange number.
In the event of a delivery or exchange error, Any product to exchange or reimburse must be returned to the seller as a whole and in his original packaging, in letter followed or in colissimo, to the address indicated in the legal notices of the site.
The return costs are the responsibility of the buyer. Idem, The new shipping costs generated as part of an exchange, are the responsibility of the buyer.
Article 13 – Product warranty
In accordance with the legal texts in force, The seller guarantees the buyer against all the consequences of hidden defects in the thing sold.
The buyer is expressly informed that the seller is not the producer of all the products presented within the meaning of law n ° 98-389 19 May 1998 relating to responsibility for defective products.
Article 14 – Right to retract
In accordance with the provisions of the Consumer Code, l’acheteur dispose d’un délai de quatorze jours ouvrables à compter de la date de livraison de sa commande, pour retourner tout produit ne lui convenant pas et demander l’échange ou le remboursement sans pénalité.
The return costs are the responsibility of the buyer. Idem, The new shipping costs generated as part of an exchange, are the responsibility of the buyer.
Il devra prévenir le vendeur par email à l’adresse suivante : [email protected] ou par courrier postal à l’adresse indiquée dans les mentions légales du site, de son souhait de retourner le produit.
Le produit devra être retourné au vendeur dans son emballage d’origine complet et intact et en parfait état de revente, en Lettre Suivi ou en Colissimo, to the address indicated in the legal notices of the site. Tout produit qui aura été abimé, ou dont l’emballage d’origine aura été détérioré, will not be reimbursed or exchanged.
From the knowledge by the seller of the request for reimbursement by the buyer, It will have a period of fourteen days to reimburse the buyer.
Article 15 – Force majeure
All circumstances independent of the will of the parties preventing execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and lead to their suspension.
The part which invokes the circumstances referred to above must immediately warn the other part of their occurrence, as well as their disappearance.
Will be considered as force majeure all irresistible facts or circumstances, exterior to the parts, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, Despite all the reasonably possible efforts. Expressly, are considered as force majeure or fortuitous cases, In addition to those usually retained by the case law of French courses and courts : blocking means of transport or supplies, earthquakes, fire, storms, flood, lightning, stopping telecommunications networks or difficulties specific to external telecommunications networks to customers.
The parties will come closer to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration of more than three months, These general conditions may be terminated by the injured part.
Article 16 - Personal data
The information whose entry is compulsory to place an order is necessary for the processing of the order by the seller. This information is collected, recorded and stored by the seller in accordance with the Data Protection Act of the 6 january 1978 and their treatment is the subject of a CNIL declaration.
With the exception of third parties whose intervention is necessary for the processing and execution of orders, The seller undertakes not to communicate to third parties personal data concerning the customer without his prior authorization.
In accordance with the French law "Data Protection" n ° 78-17 of 6 january 1978, The customer has a right of access, modification, rectification and deletion of data concerning it. He can exercise it by sending a letter to the address of the seller indicated in the legal notices of the site.
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Article 17 – Partial non-validation
If one or more stipulations of these General Conditions are held for non -valid or declared such as a law, of a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
Article 18 – Non-renunciation
The fact for one of the parties not to take advantage of one breach by the other party to any of the obligations referred to in these general conditions cannot be interpreted for the future as a renunciation of the obligation in question in question.
Article 19 – Loi applicable
These general conditions are subject to the application of French law, Excluding the provisions of the Vienna Convention. This is the case for substantive rules as for the rules of form. In case of dispute or complaint, The buyer will primarily address the seller to obtain an amicable solution.
Failing that, The buyer may initiate proceedings before the jurisdiction of his choice.